Service Use and Customer Agreement Policy

Last updated: 12/08/2025

Welcome to The Queen Hardwood Floors. These Terms of Service (“Terms”) govern your access to and use of our website, services, consultations, and all interactions with The Queen Hardwood Floor (“we”, “our”, or “us”). By using our website or engaging our services, you agree to these Terms.

1. Use of Our Website and Services

You agree to use our website and services only for lawful purposes and in a manner that does not infringe on the rights of others or restrict or inhibit their use.

You may not:

• Misuse the website (e.g., hacking, spamming, uploading malicious code)

• Provide false or misleading information

• Violate any applicable laws or regulations while using our services

2. Service Appointments and Estimates

When you request an estimate or schedule a service, you agree to provide accurate information regarding your property and project.

While we aim to provide accurate pricing and time estimates, all quotes are subject to change based on the scope of the project, unforeseen conditions, or material availability.

3. Payments and Billing

Payment terms will be clearly stated in your quote or invoice. Unless otherwise specified:

• A deposit may be required before work begins

• Final payment is due upon completion of services

• Late payments may be subject to fees

We accept multiple forms of payment. For any questions, contact us directly.

4. Cancellation and Rescheduling

If you need to cancel or reschedule an appointment, we ask for at least 24 hours’ notice.

We reserve the right to reschedule or cancel services due to weather conditions, unforeseen events, or availability of materials.

5. Intellectual Property

All content on our website, including logos, text, graphics, images, and designs, is the property of The Queen Hardwood Floor and is protected by copyright and trademark laws.

You may not reproduce, distribute, or use any content without our express written permission.

6. Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for any indirect, incidental, or consequential damages arising from your use of our website or services.

• Our total liability for any claim is limited to the amount you paid for the specific service.

7. User Content

If you provide testimonials, reviews, or feedback, you grant us the right to use, reproduce, and display that content for marketing and business purposes.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the content, policies, or practices of those third parties.

9. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on our website with the updated effective date. Continued use of our services after changes means you accept the revised Terms.

10. Governing Law

These Terms are governed by the laws of the Commonwealth of New Jersey, without regard to conflict of law principles. Any disputes will be resolved in the courts located in New Jersey.

11. Contact Information

For questions, concerns, or exercising your privacy rights, please reach out:

The Queen Hardwood Floor

Email: [email protected]

Phone: +1 732 963 0764

Thank you for trusting The Queen Hardwood Floor. We look forward to serving you!